Privacy Policy

Agentline ("we," "our," or "us") is operated by Veritec AI Inc. This Privacy Policy describes how we collect, use, and protect your information when you use the Agentline platform, API, and related services (collectively, the "Service").

Account information: name, email address, and payment details when you create an account.

Usage data: API call logs, phone numbers provisioned, message counts, and call metadata (duration, timestamps).

Message content: SMS message bodies sent and received through the Service. We store message content to deliver it to your application via API and webhooks.

Voice call data: call recordings and transcripts when you use voice features.

Technical data: IP addresses, browser type, and device information collected automatically.

We use collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send billing-related communications
• Route SMS messages and voice calls to and from your provisioned numbers
• Monitor for abuse, fraud, and violations of our Terms of Service
• Respond to support requests
• Comply with legal obligations, including telecommunications regulations

Agentline facilitates SMS messaging on behalf of our users. We do not sell or share the content of SMS messages with third parties for marketing purposes. Message content is shared only with:

• Our telecommunications provider (Telnyx) for message delivery
• Your application, via API responses and webhooks you configure
• Law enforcement, when required by valid legal process

We retain message metadata (sender, recipient, timestamp) for billing and compliance purposes. Message content is retained for 30 days unless you delete it earlier via the API.

When you provide a mobile number to Agentline — during sign-up, while provisioning a number in the dashboard, or via our API — you consent to receive SMS messages from Agentline related to your account, including:

• Two-factor authentication (2FA) verification codes
• Transactional notifications (number provisioned, usage alerts, billing events)
• Customer communications you initiate through our API

Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Sharing with our telecommunications provider (Telnyx) is limited to what is strictly necessary for message delivery.

• Message frequency varies.
• Message and data rates may apply.
• Reply HELP to any Agentline number for help.
• Reply STOP to opt out of messages from that number at any time.

For questions or assistance with SMS messaging, contact support@agentline.co.

We use the following third-party services to operate the platform:

• Telnyx: telecommunications provider for phone numbers, SMS, and voice
• Stripe: payment processing
• Clerk: authentication and user management
• Microsoft Azure: cloud infrastructure and hosting
• Mailgun: transactional email delivery

Each third-party service has its own privacy policy governing how it handles data.

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and access controls. API keys are hashed before storage. However, no method of transmission or storage is 100% secure.

We retain your account information for as long as your account is active. Message content is retained for 30 days. Call recordings and transcripts are retained for 90 days. You may request deletion of your data by contacting us.

You may:

• Access and export your data via the API
• Delete your account and associated data
• Opt out of non-essential communications
• Request information about what data we hold about you

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect information from children.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

If you have questions about this Privacy Policy, contact us at support@agentline.co

Veritec AI Inc.